First-Time Login

1. Open the system URL in your browser.
2. Enter your Email and Password.
3. Click Sign In.
4. System redirects to the Dashboard.

What can go wrong

Forgot Password

1. Click "Forgot Password?" on the login page.
2. Enter your registered email address.
3. Click "Send Reset Link".
4. Check your email inbox for a reset link and follow the instructions.

Session Timeout

Navigation

The sidebar on the left contains all navigation links. What you see depends on your role:

Role	Sidebar Sections Visible
Admin	Everything, including Configuration.
Operator	Everything except Configuration.
Technician	Dashboard (view only), Watch List (view only), Repairs, and Logout.

• Sidebar toggle — Click the collapse/expand button. Your preference persists across sessions.
• Mobile — Tap the hamburger menu icon to open. Swipe left to close.
• Global search bar — At the top of the sidebar. Searches across watches, accessories, invoices, and QR codes.
• Alert bell (Admin/Operator only) — Shows overdue repairs and low-stock warnings with an unread badge count.

Step 1: Add Models

Configuration > Models & Colours tab.

1. Click "+ Add Model".
2. Enter Name (e.g., "Forrest Walnut Brown") and Code (short code used in QR codes, e.g., "FWB").
3. Click Save.

Step 2: Add Colours per Model

1. Select a model from the dropdown at the top of the Models & Colours tab.
2. Click "+ Add Colour".
3. Enter Name (e.g., "Midnight Blue"), Code (e.g., "02"), and Default Price (MYR).
4. Click Save.

Step 3: Add Categories (for Accessories)

Configuration > Categories tab.

1. Click "+ Add Category".
2. Enter Name, Code.
3. Optionally select a Parent category to create a hierarchy (e.g., "Leather Strap" under "Straps").
4. Toggle "Has Colour Variants" if this category needs colour options (e.g., straps come in different colours).
5. Set Reorder Point if you want low-stock alerts for quantity-tracked items in this category.
6. Click Save.

Step 4: Add Couriers

Configuration > Couriers tab.

1. Click "+ Add".
2. Enter Name and Default Shipping Price (MYR).
3. Click Save.

Step 5: Add Payment Providers

Configuration > Providers tab.

1. Click "+ Add".
2. Enter Name (e.g., "Stripe", "PayPal").
3. Click Save.

Step 6: Add Payment Methods

Configuration > Payment Methods tab.

1. Click "+ Add".
2. Enter Name (e.g., "Credit Card", "Bank Transfer").
3. Select Fee Type:

4. Select Provider (from Step 5).
5. Click Save.

Step 7: Add Technicians

Configuration > Technicians tab.

1. Click "+ Add".
2. Enter Name.
3. Choose type:

4. Click Save.

Step 8: Add Users

Configuration > Users tab.

1. Click "+ Add User".
2. Enter Name, Email, and select Role (Admin / Operator / Technician).
3. Click Save — system creates an authentication account and sends login credentials.

Reset password: Click Reset next to a user → confirmation dialog → system sends a password reset email to the user.

Audit Log Tab

View all system changes. Filter by Entity Type, Action, User, Date Range. Export to CSV. Click any row to see field-level changes (old → new values).

For Watches

Sidebar > QR Generator > Watch QR tab.

1. Select Model (required).
2. Select Colour (required) — options filter based on the selected model.
3. Model Code and Colour Code auto-fill (read-only). If these are blank, codes have not been set.
4. Enter Start Number and End Number for the range.
5. Format Preview shows the pattern (e.g., FWB_02_001).
6. Click Generate QR Codes.

Download PDF Labels

Click the download button on a batch to create a PDF with QR code labels (35 per page in a 5x7 grid). File: qr-labels-[batchid].pdf.

Editing a Batch

You can change the range of an existing batch, but you cannot remove codes that are already assigned to watches.

Deleting a Batch

For Accessories

QR Generator > Accessory QR tab. Same flow: select Type > Category > optional Colour. Format uses 4-digit padding (e.g., TYPE_CATG_0001).

Sidebar > Receive > Watch tab.

Normal Flow (Single Watch)

1. Select Model (required).
2. Select Colour (required) — filters by the selected model.
3. Date Received (required) — defaults to today. Cannot be a future date.
4. Select QR Code (required) — dropdown shows available (unused) codes for this model/colour.
   • If the dropdown is empty, no QR codes exist. Go to QR Generator first (Section 3).
   • Click the refresh button to reload the list. System shows: "QR code list refreshed".
5. Select QC Status: PENDING (default), PASS, or REJECT.
6. Enter Remarks (optional unless QC = REJECT).
7. Click Save Watch.

Bulk Receive (Multiple Watches)

1. Fill in Model, Colour, Date Received as above.
2. Check the Bulk Entry checkbox.
3. Range selectors appear: select From and To QR codes.
   • Preview shows count: "X items will be created (START to END)".
   • If Start > End, a red warning appears.
4. Select QC Status (applies to all items in the range).
5. Click Save Watch.

Quick Scan Mode (Rapid Intake)

1. Click the Quick Scan Mode button.
2. A modal opens with a camera feed and statistics (Success / Skipped / Failed counts).
3. Select QC Status (default PASS) — you can change this anytime during scanning.
4. Scan QR codes continuously:
   • Code found & available → auto-receives the watch. Green checkmark; success count increases.
   • Code already assigned → "Already received" (grey; skipped count increases).
   • Code not found → "Not found in system" (red; failed count increases).
5. Close the modal when done.

Editing an Existing Watch

Scan or search a QR code that is already assigned → opens in edit mode.

• Title changes to "Edit Watch".
• Locked fields (read-only): Model, Colour, QR Code, Date Received.
• Editable fields: QC Status, Remarks.
• A Repair & Return History card appears below with:
  • "+ Send to Repair" — opens a repair form (Technician required, Start Date defaults to today, Target End Date auto-calculates 14 working days, Problem optional).
  • "Process Customer Return" — switches to Return tab with QR pre-filled.

Tab Switch Warning

Sidebar > Receive > Accessory tab.

Single Item (QR-Tracked)

1. Select Type (required) — top-level category.
2. Select Category (required) — filters by Type.
3. Select Colour — only appears if the category supports colour variants.
4. Date Received (required).
5. Select QR Code (required) — from available codes for this category.
6. Optional fields: Name, SKU, Location, Selling Price, Description.
7. "Item arrived broken/damaged" checkbox — auto-sets QC to REJECT and status to Broken.
8. Click Receive Item.

What can go wrong

Range Entry (Multiple QR-Tracked Items)

1. Select the "Add multiple items using range (QR tracked)" radio button.
2. Fill Type, Category, Colour, Date Received as above.
3. Select From and To QR codes from the dropdowns.
4. Fill optional fields (Name, SKU, Location, Selling Price) — these apply to all items in the range.
5. Click Receive Item.

Bulk Quantity Entry

1. Select the "Add bulk item (quantity tracked)" radio button.
2. Fill Type, Category.
3. Enter Quantity Received and Unit (default "pcs").
4. Optionally set a Reorder Point — the system triggers low-stock alerts when stock falls to this level.
5. Fill Name, SKU, Location.
6. Click Receive Item.

Quick Search

Scan or enter a QR code in the search bar at the top of the tab:

QC Status Rules

Status	Meaning	Rules
PENDING	Awaiting inspection	Default for newly received items.
PASS	Approved for sale/dispatch	Required before dispatching.
REJECT	Failed inspection	Remarks are required. Cannot dispatch.

Where to Perform QC

During Stock-In (Receive page)

Set QC Status when receiving a watch or accessory. Choose PENDING (default), PASS, or REJECT.

From Watch List (Bulk QC)

1. Sidebar > Watch List > All Items tab.
2. Select items via checkboxes.
3. Click the bulk action dropdown > Bulk Edit QC Status.
4. Select new QC Status (PASS or REJECT).
5. If REJECT: enter Remarks (required).
6. Confirm.

From Item Profile

1. Open any item's profile (click on a QR code in any list).
2. Click the Update QC button.
3. Select PASS or REJECT, add Remarks if REJECT.
4. Save.

Sidebar > Dispatch.

Step 1: Find Item

Select an item from the dropdown or scan its QR code. The system validates the item immediately:

Step 2: Add More Items (Optional)

Click "+ Add Another Item" to add additional watches/accessories to the same dispatch. A running Order Total (MYR) is shown.

Step 3: Select Dispatch Reason

The Dispatch Details form appears. Select Dispatch Reason: "Customer Delivery / Sale".

Step 4: Date and Time

Auto-filled with today's date and current time. Adjust if dispatching for a different date/time.

Step 5: Order Information

Enter the Invoice Number manually, or type a WooCommerce invoice (FW + digits) and click Fetch Order.

Step 6: Customer Details

Fill in: Name (required), Phone, Email, Billing Address, Shipping Address.

Step 7: Payments

Click "+ Add Payment" for each payment tranche.

• Fill: Remark, Amount (MYR), Shipping, Provider, Method. Mark one row as Primary.
• "Auto-balance last row" — fills the remaining amount automatically.

Step 8: Shipping

Select Delivery Method (required).

Step 9: Additional Charges (Optional)

Click "+ Add Charge" for extras (e.g., engraving, gift wrapping). Enter description and amount.

Step 10: Process Dispatch

1. Click Process Dispatch.
2. Confirmation modal shows a summary: items, customer, payments, courier. Review carefully.
3. Click Confirm.

What happens behind the scenes

• Watch status changes to "Shipped".
• Linked accessories are automatically dispatched with the watch (cascade).
• Order record created with all payment/charge/shipping details.
• Ownership history record created for the customer.
• All changes are audit-logged.

Split Shipment (Partial Dispatch)

When an order contains both available items and pre-order items, you can ship the available items immediately without waiting for pre-orders to arrive.

1. Load the draft order on the Dispatch page.
2. The system detects pre-order items and allows partial dispatch — only available items are processed.
3. Click Process Dispatch. The order status becomes "Partially Shipped".
4. Pre-order items remain in the order with status "Awaiting Stock".

Ship Remaining Items

When pre-order stock arrives and the items are replaced with real inventory:

1. Go to the Orders page and find the Partially Shipped order.
2. Click "Ship Remaining".
3. The Dispatch page loads with only the remaining (previously pre-order) items.
4. Fill in shipping details and click Process Dispatch.
5. The order status changes to "Shipped" (displayed as "Completed").

Return Shipment Detection

Concurrency Protection

Follow the same dispatch flow as Section 7, but in Step 3, select a different Dispatch Reason:

Reason	Item Status Becomes
Photoshoot	Out - Photoshoot
Marketing / Promotion	Out - Marketing
Exhibition / Display	Out - Exhibition
Loan / Borrowing	Out - Loan
Other	Out - Other

Instead of customer and payment fields, the form shows:

• Assigned To (Staff Name, required).
• Department/Team.
• Contact Number.
• Location/Venue.
• Purpose/Event Name.
• Expected Return Date — important for tracking when items should come back.

Click Process Dispatch → confirmation → success.

Sidebar > Orders.

Viewing Orders

1. Filter by Status (All / Pending / Completed / Returned), Date Range.
2. Click Apply. Click Clear to reset.
3. Click any order row → Order Details modal with full information.

Creating a Draft Order

1. Click "+ Create Order".
2. Add items (watches, accessories, or pre-order placeholders).
   • Each added item is immediately Reserved in the system.
3. Fill customer details, payments, charges.
4. Click Save → draft created in "Pending" status.

Editing an Order

• Click Edit on any Pending, Partially Shipped, or Completed order.
• You can modify customer, payments, charges, add or remove items.
• Removing an item releases it back to available stock (confirmation required).

Completing a Draft (Dispatching)

From the Orders page or via the Dispatch page with a draft order ID.

Fill shipping details, finalize payments, and confirm to dispatch.

Deleting a Draft

Order Statuses

DB Status	Displayed As	Meaning
Pending	Draft (Pending)	Draft order created but not yet dispatched. Items are reserved.
Partially Shipped	Partially Shipped	Some items dispatched, others awaiting stock (pre-order). A "Ship Remaining" button is available.
Shipped	Completed	All items dispatched to customer. The UI displays both "Shipped" and "Completed" as "Completed".
Returned	Returned	All items returned. Order is locked and cannot be edited.

Sidebar > Receive > Return tab.

Step 1: Select Return Type

Step 2: Scan QR Code

Scan or enter the watch QR code. System shows an item summary: Model, Colour, QR Code, Status, QC Status, Customer, Order/Invoice.

Step 3: Choose Return Action

Option A: Send to Repair

1. Select Technician (required).
2. Start Date defaults to today.
3. Target End Date auto-calculates (start + 14 working days).
4. Enter Problem Description (required).
5. Click Process Return.

Option B: Return to Warehouse

Simple return, no repair needed. Click Process Return.

Option C: Replace Watch

1. Select Replacement Watch from the dropdown (required). Only watches of the same model, with QC PASS and In Warehouse status, are shown.
2. Choose condition of the returned watch:

3. Click Process Return.

Optional: Return Reason

Describe why the customer returned the item. This is recorded for reporting purposes.

Sidebar > Repairs.

Active Repairs Tab

Shows all current repairs as cards. Each card displays: item info, technician, dates, problem, status badge. Overdue repairs show a red "X day(s) overdue" badge. Filter by Technician.

Starting a Repair

Repairs can be started from the Receive page (during a return) or from an Item Profile. The form requires:

• Technician (required).
• Start Date (defaults to today).
• Target End Date (auto-calculates: start + 14 working days).
• Problem Description.

Updating a Repair

Click Update on a repair card. Change technician, target date, problem, or remarks.

Completing a Repair

1. Click "Complete Repair" on a card.
2. Modal shows repair information.
3. Enter Fix Description (required).
4. Enter End Date (required, defaults to today).
5. Select QC Status: PASS or REJECT.

Requesting Accessories for Repair

1. On a repair card, click "Request Accessory".
2. Select Type → Category → Colour → Item from cascading dropdowns.
3. Enter Quantity (min 1; for individual items, locked to 1).
4. Optional Remarks.
5. Click Submit.

Fulfilling Requests Admin Operator

Pending Requests tab shows all accessory requests from technicians.

Unlinking a Fulfilled Item

If the wrong item was linked, click Unlink on the request.

1. Select reason: "Wrong Item - Return to Stock", "Not Needed - Return to Stock", or "Broken/Damaged - Remove from Stock".
2. Enter optional notes.
3. Confirm.

Completed Tab

View completed repairs. Filter by time range (Last 30 Days, Last 90 Days, Last 6 Months, This Year, All Time). Export to CSV/Excel/PDF.

Report Tab

Analytics charts: Repair Summary (bar), By Model (donut), By Technician (bar), Monthly Trend. Summary and detail tables. Export to CSV.

Status Board

Visual overview: technician cards showing current workload. Overdue items are highlighted for quick identification.

Linking an Accessory to a Watch

From the Accessories page (Linked or Not Linked tab), or from a watch's Item Profile.

1. Click "Link to Watch" on an accessory.
2. Search/select a watch — only watches with QC PASS, In Warehouse or Ready for Delivery, and compatible model are shown.
3. Confirm.

Unlinking an Accessory

1. Click Unlink on a linked accessory.
2. Select reason:

3. Confirm.

Automatic Cascade Behaviour

Sidebar > Watch List.

All Items Tab

Filters: Model, Colour, Status, QC Status, Date Range, Search (QR/Phone/Invoice). Click Apply to filter, Clear to reset.

Bulk Actions

Select items via checkboxes, then use the bulk action dropdown:

Action	What It Does	Confirmation
Bulk Reset to Warehouse	Resets selected items to "In Warehouse" status.	"Reset X watch(es) to 'In Warehouse'?" Auto-returns active stockout records.
Bulk Edit QC	Changes QC status for all selected items.	Select PASS/REJECT. Remarks required if REJECT.
Bulk Delete	Permanently deletes selected watches.	Warning shown. Blocked if item has active relationships, stockouts, pending orders, or repairs. Frees QR codes for reuse. Irreversible.
Bulk Set Location	Sets storage location for all selected items.	"Set location to '[location]' for X watch(es)?"

Individual Actions

• Mark Broken — Click on any item → "Mark this watch as Broken?" → status changes, removed from available stock.
• View Profile — Opens the Item Profile page (Section 15).

Export

CSV and Excel buttons export data with current filters applied.

Other Tabs

Tab	Shows
Received	Recently stocked-in watches by date range.
Dispatches	Items sent out with dispatch reason, status (Out/Returned), expected return date. Badge shows active count.
Returned	Items received back with return details.

Sidebar > Accessories.

All Items Tab

Filters: Type, Category, Colour, Status, Tracking Type (Individual/Quantity), Search, Date Range.

Tabs

Tab	Shows
Received	Recently received accessories.
Dispatches	Dispatched accessories.
Linked	Accessories currently linked to watches. Shows which watch each is attached to.
Not Linked	Available accessories not attached to any watch. Can be linked from here.

Bulk actions and export work the same as Watch List (Section 13).

Send to Repair from List

Select an accessory and use the "Send to Repair" action. Technician (required) and Problem (required) must be provided.

Click any QR code or item name in any list → opens the Item Profile page.

Watch Profile Tabs

Tab	Content
Overview	Model, Colour, Status, QC Status, Date Received, Location, Customer, QR Code.
Timeline	Chronological history of all events (stock-in, QC, dispatch, repair, return). Empty → "No timeline entries."
Repairs	All repair records for this watch. Empty → "No repairs."
Linked Items	Accessories attached to this watch. Can link/unlink from here.
Orders & Dispatches	Every order this watch has been part of.

Accessory Profile Tabs

Tab	Content
Overview	Name, SKU, Category, Type, Status, Tracking Type, Quantity, Location.
Timeline	All events for this item.
Linked Watches	Watches this accessory is linked to.
Transaction History	Stock in/out, adjustments, returns, transfers.

Quick Actions from Profile

Depending on the item's current state, the following actions are available:

• Edit Item — Modify editable fields.
• Send to Repair — Opens repair form.
• Mark as Broken — Changes status to Broken.
• Change Status — Update item status.
• Update QC — Change QC status.

Sidebar > Customers.

Adding a Customer

1. Click "+ Add Customer".
2. Enter Name (required), Phone, Email (validated format), Address.
3. Click Save.

Editing a Customer

Click the edit action on a customer row → modify fields → Save.

Deleting a Customer

Click the delete action → "Are you sure? This cannot be undone."

Invoice Badges

Each customer row shows invoice badges for their orders. Click a badge → navigates to the order details for that invoice.

Sales Analytics

Sidebar > Sales Analytics.

Filters: Date range presets (All Time, This Month, Last 7/30 Days, This Year, Custom), Item Type, Model, Colour, Group By (Day/Week/Month/Year).

Charts:

• Model Breakdown (donut)
• Colour Breakdown (donut)
• Period Sales (bar/line)
• Payment Method (donut)
• Net Received vs Fees (bar)

Delivery Report

Sidebar > Delivery Report.

Filters: Date presets, Item Type, Model, Courier, Status.

Charts: Delivery Method split, Courier Performance, Delivery Cost ranges, Cost vs Fees.

Monthly table: Click "Details" for item-level breakdown. Download CSV per month.

Movements table: All dispatched items with status, tracking, replacements. Broken items highlighted in red. Returned items show return badge and reason.

Ownership History

Sidebar > Ownership History.

Filters: Date range, Customer, Acquisition Method, Model, "Show current owners only" checkbox.

Table columns: QR Code (linked to profile), Model, Colour, Customer, Date From/To, Acquisition Method, Status (Current/Previous Owner).

Export to CSV.

Sidebar > Dashboard (landing page after login).

Always-Live KPI Cards

Four cards at the top, updated in real time:

Card	Shows	Note
Total Stock	Watches + Accessories count	Admin/Operator only
On-Hand	In Warehouse + Reserved	All roles
Pending QC	Items awaiting QC	Yellow highlight if > 10
In Repair	Items being serviced	All roles

Inventory Health (Live — Not Date-Filtered)

• Watch Status Breakdown — Stacked bar chart.
• Inline KPIs — In Warehouse, Reserved, Watches Broken, Accessories Broken.
• QC Readiness — Donut chart (Pending/Pass/Reject).
• Accessories by Category — Bar chart.

Period Activity (Date-Filtered)

Date filter presets: All Time, Today, This Week, This Month, Last 30 Days, This Year, Custom. All sections below update when you change the filter.

Pipeline Funnel

Received → QC Passed → Dispatched → Returned with counts and conversion percentages.

Stock-In

• Items Received by Model (bar)
• Received Over Time (line)
• QC Outcome (donut)

Dispatch

• Delivery Method split (Courier vs Self-Collect)
• By Courier (bar)
• Pending Orders count (highlighted if > 0)

Repair (Live)

• Status bar (Completed / In Progress / Overdue)
• By Technician (bar)
• Top 5 Overdue Repairs with days overdue

Returns

• Return Rate %
• QC Status bar (Pending / Passed / Rejected)
• By Model (bar)
• Return Rate Trend (weekly)

Recent Activity

Last 10 audit log entries showing user, action, entity, and timestamp.

Global Search

1. Type a search term and press Enter.
2. The system searches across: watches (QR, model, colour, remarks), accessories (name, SKU, QR), invoices (invoice#, tracking#, WooCommerce ID), QR codes.
3. Flexible matching: "FWB01001" matches "FWB_01_001".
4. Results appear in a modal grouped by type.
5. Click a result → navigates to item profile or order.

Keyboard Navigation

Key	Action
Arrow Up / Down	Navigate through results
Enter	Open selected result
Esc	Close the search modal

Alert Centre Admin Operator

Bell icon in the sidebar header. Badge shows unread count.

Alert Types

Alert	Severity	Condition
Overdue Repairs	Critical	More than 7 days overdue
Overdue Repairs	Warning	3–7 days overdue
Overdue Repairs	Info	Less than 3 days overdue
Out of Stock	Critical	Quantity-tracked item has 0 stock
Low Stock	Warning	Quantity at or below reorder point

Managing Alerts

• Click an alert to mark it as read.
• Dismiss individual alerts or use "Mark all as read".
• Alerts auto-resolve when the underlying issue is fixed (repair completed, stock replenished).

Toast Notifications

Brief messages in the bottom-right corner of the screen:

Type	Colour	Duration	Usage
Success	Green	5s	Operation completed successfully
Error	Red	8s	Operation failed — longer display for reading
Warning	Orange	5s	Potential issue or caution
Info	Blue	5s	General information

Term	Definition
QR Code	Unique identifier assigned to each watch or individual accessory, in the format MODEL_COLOR_NUMBER (e.g., FWB_02_001).
QC Status	Quality Control status: PENDING (awaiting inspection), PASS (approved for dispatch), REJECT (failed — requires remarks, cannot dispatch).
In Warehouse	Watch status. Watch is in stock and available for dispatch or linking. (Note: accessories use "In Stock" instead of "In Warehouse".)
In Stock	Accessory status. Accessory is in stock and available for dispatch or linking. Equivalent of "In Warehouse" for watches.
Reserved	Item is set aside — linked to an order or attached to a watch — but not yet dispatched.
Ready for Delivery	Item has been prepared for shipment but not yet dispatched.
Shipped	Item has been dispatched to a customer or external location.
Dispatched	Same as Shipped — item sent out of the warehouse.
In Repair	Item is currently being serviced by a technician.
Broken	Item is damaged or defective. Removed from available stock.
Out - [Reason]	Item dispatched for internal use: Out - Photoshoot, Out - Marketing, Out - Exhibition, Out - Loan, Out - Other.
Overdue	A repair that has passed its target end date without being completed.
Invoice Number	Order reference number. WooCommerce invoices use the format FW + digits (e.g., FW383908).
MDR	Merchant Discount Rate — percentage fee charged by the payment provider for processing a transaction.
Delivery Cost	The actual cost paid to the courier (internal cost, not customer-facing).
Shipping Price	The shipping amount charged to the customer.
Gateway Fee	Fee charged by the payment gateway/provider for processing the payment. Calculated automatically based on MDR or flat rate.
Reorder Point	Quantity threshold below which a low-stock alert is triggered for quantity-tracked accessories.
Tracking Type	How an inventory item is tracked: "Individual" (each has a QR code) or "Quantity" (tracked by count, no QR codes).
Provider	Payment service provider (e.g., Stripe, PayPal, bank).
Linked Items	Accessories attached to or included with a watch. They dispatch and return together automatically.
Ownership History	Chain-of-custody record showing every customer who owned a watch, with dates and acquisition method.
Return Shipment	When dispatching a watch that was previously returned — the system detects this and shows a blue banner with the previous customer's details.
Cascade	Automatic propagation of status changes. For example, dispatching a watch automatically dispatches its linked accessories.
Pre-order	A placeholder item in a draft order, representing a watch or accessory that has not yet been assigned a specific QR code. Pre-order items can be left in an order during partial dispatch (split shipment).
Split Shipment	Dispatching an order in multiple stages. Available items ship first (order becomes "Partially Shipped"), then remaining items ship later via "Ship Remaining" when stock arrives.
Partially Shipped	Order status indicating some items have been dispatched but pre-order items are still awaiting stock. Each item shows its own shipment badge (Shipped, Awaiting Stock, or Pending).
Working Days	Business days (excluding weekends). Used for calculating repair target end dates (default: 14 working days from start).